About Us

Our main focus is to enable our clients to live safely and comfortably whilst maintaining their dignity and privacy in their own homes

By meeting the following objectives, we provide a high quality service to improve and sustain the clients overall quality of life…

It is our aim to help our clients achieve the best possible, quality of life whilst maintaining their independence.

  • To ensure that each client’s values and needs are respected in matters of religion, culture, race or ethnic origin, political affiliation, marital status, parenthood, disabilities and impairments.
  • To ensure that the service is delivered flexibly attentively and in a non-discriminatory fashion, whilst respecting each client’s right to independence, privacy, dignity, fulfilment and the right to make informed choices, and to take risks.
  • To manage the care service efficiently and effectively, to make the best use of resources and to maximise best value for both the provider and the client.
  • To match the nominated Care Assistant as closely as possible to the client, respecting the need to change the care assistant in the event of non-compatibility.
  • To ensure that the care service is delivered in accordance with the agreed contract of care
  • To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development, to enable client’s needs to be met.
  • To undertake a Risk Assessment of environmental Health and Safety hazards within the client’s home, and ensure that any hazards are reported to the client/purchaser.
  • To ensure that all clients are provided with written information on the organisations procedure for handling complaints, comments and complements, and how to use it.